29/10/14 - The Turnitin Service is now Normal
Users may have experienced messages similar to the following between 10:30 - 14:20 UK Time:
"Primary account ID for Turnitin not activated to use the API (lib.php | 1129)"
The matter has now been resolved.
Turnitin - System Requirements & Settings
If users, particularly staff and externals are experiencing problems with using Turnitin and GradeMark then first check the System Requirements and Settings provided by Turnitin which should ensure that all features work, especially relating to GradeMark.
Turnitin System Requirements & Settings
Please inform second markers and externals of the above settings
If problems are still encountered, contact the University’s IT Service Desk
Further information on Turnitin / GradeMark and its use is available in the following Moodle resource:
TURNITIN & GradeMark - Information, Help & Guidance
Turnitin – Live Service Updates
Check the "Turnitin Status Block" on the right for live updates..
"Turnitin Status - Keep up to date with Turnitin Service Status" --->
Turnitin Scheduled Maintenance:
All Turnitin Services and related websites may be unavailable for use during scheduled maintenance times. Times for scheduled maintenance are the FIRST and THIRD Saturday of each month, 7am - 11am Pacific Time, which is 3pm - 7pm UK Time (BST).
Turnitin System Status for Users:
All Turnitin Service users can subscribe to the System Status Notification Service where a variety of methods are available to choose from (visit link below).
Turnitin Scheduled Maintenance Information & System Status Subscription Information
Multiple Journals Problem / Solution
Some users seem to be experiencing problems with creating / viewing Multiple Journals in Mahara.
Users can fix this problem themselves, when logged on to a University workstation by selecting the “Fix My Multiple Journals” link below.
Fix my Mahara Multiple Journals